FAQs

Where are you located & do you travel?

We are based in New York City and proudly serve all five boroughs and Parts Of Long Island. We also offer travel services outside these areas for an additional fee. Please contact us for more details and a custom travel quote.

What are your travel fees?

Our travel fees are as follows:

  • New Jersey: $85+ (varies by location)

  • Atlantic City: $175

  • Suffolk County & Beyond: $25+ ( varies by location)

** Our services are limited based on distance. Please contact us to confirm availability and receive a travel quote for your specific location.

Do you only service hotels?

No! We provide decor services for Airbnbs, homes, apartments, and other venues.

How can I pay?

We accept electronic payments only via Apple Pay, Cash App, or Zelle.

Do I have to pay a deposit?

Yes, a 50% non-refundable deposit is required to secure your date and time. This deposit will be applied toward your total balance.

Is the hotel room included in the fee?

No, we do not book hotel rooms on behalf of clients. Our pricing includes decor services only. Clients are responsible for reserving their accommodations.

Do I need to be present for the setup?

To ensure a smooth setup process, we ask that no guests be present in the room during installation. We will coordinate a setup time that aligns with your schedule to minimize any inconvenience.

How do you access the hotel room?

You must be checked into the hotel before our arrival. You can either:

  1. Add our decorator’s name to your reservation as an additional guest so the hotel can provide us with a key.

  2. Meet our decorator in the lobby and provide the room key in person.

What if I'm late?

A $30 late fee will be applied if you arrive more than 20 minutes late to your appointment. If you are more than 30 minutes late, your booking will be canceled without a refund.