A minimum of 7 days' notice is required for room decor services. To secure your booking, a 50% non-refundable deposit is required at the time of reservation. This deposit will be applied toward your total balance.

For bookings made within 5 days of the service date, a $50 late booking fee will be applied.

All payments are non-refundable under any circumstances. In the event of a cancellation, a transferable credit will be issued, which may be used to reschedule your booking.

Rescheduling is permitted once, and the new date must be scheduled within 30 days of the original setup date. If a new date is not provided within this timeframe, the credit will be forfeited, and a new booking will be required, including the completion of the booking process and a new deposit.

BallooniverseNYC is not responsible for any damages, including but not limited to hotel charges, loss of personal belongings, injuries, or allergic reactions. Clients assume full responsibility for their own safety and well-being.

Once the setup is complete, we are no longer liable for any decorations that may become displaced.

Additionally, once balloon bouquets have been handed over to the client, we are no longer responsible for their condition or any issues that may arise.

Setup typically takes 2 to 3.5 hours, depending on the package selected. We will keep you informed and provide updates once the room setup is complete.

Punctuality is essential. If you arrive late for your scheduled appointment, a late fee may be applied. In some cases, excessive tardiness may result in cancellation without a refund.

For hotel setups, you must be physically checked into your hotel before the scheduled setup time. Please arrange to leave a room key with the front desk or add our name to the reservation to ensure seamless access.

For Airbnb bookings, clear instructions on how to access the property must be provided in advance. Failure to do so may result in delays or the inability to complete the setup.

To ensure a smooth and efficient setup, the room must be clean, clear, and sanitary prior to our arrival. Please ensure that the bed is freshly made & Personal and travel items are placed in the bathroom or closet to provide a clear workspace.

If necessary, we recommend arranging for housekeeping to clean the room prior to our arrival.

If the space does not meet our cleanliness standards, we reserve the right to cancel the booking without a refund.

We reserve the right to capture and share photos of our setups for promotional and marketing purposes, including on our website and social media platforms. If you have opted for the photo add-on, your personal photos may be included in these images.

If you prefer that your photos not be shared, please notify us in advance. Otherwise, all photos will be shared by default.

Latex balloons filled with helium typically last 6–12 hours, but can last up to 24 hours with special treatment. The length of time depends on the size of the balloon, the temperature, and other factors

Helium-filled foil balloons can last 3–5 days on average, but can last weeks or months depending on the size and conditions. 

All latex balloons automatically include Hi-float.